SHIPPING POLICY

At Aloura Skincare, we aim to deliver your products quickly and securely. Please review our shipping guidelines below.

1. Processing Time

  • Orders are processed within 1–3 business days after payment is confirmed.

  • Orders placed on weekends or holidays will be processed on the next business day.

2. Shipping Rates & Delivery Times

  • Standard Shipping: [X–X business days]

  • Express Shipping: [X–X business days]

  • Shipping costs are calculated at checkout based on your location and chosen delivery method.

3. International Shipping

  • We ship worldwide. Delivery times vary depending on the destination and local customs processing.

  • Customs duties, taxes, or import fees are the responsibility of the customer.

4. Order Tracking

  • Once your order ships, you will receive a confirmation email with tracking details.

  • Please allow up to 24–48 hours for tracking information to update.

5. Delivery Issues

  • Aloura Skincare is not responsible for delays caused by couriers, customs, or incorrect shipping details provided by the customer.

  • If your order is marked as delivered but you did not receive it, please contact the courier first. If unresolved, reach out to us for support.

6. Damaged or Missing Items

  • If your order arrives damaged or incomplete, notify us within 48 hours of delivery .

7. Free Shipping

  • We occasionally offer free shipping promotions. Details will be clearly displayed on our store when available.