RETURN & REFUND POLICY
At Aloura Skincare, we want you to love your purchase. If for any reason you are not completely satisfied, please review our return and refund guidelines below.
1. Eligibility for Returns
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Products must be returned within 14 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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For hygiene and safety reasons, we cannot accept returns on products that have been opened or used.
2. How to Request a Return
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Contact our customer care team at 📩 support@alouraskincare.com with your order number and reason for return.
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Once approved, you will receive return instructions.
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Customers are responsible for return shipping costs unless the item was damaged or incorrect.
3. Refunds
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Refunds are issued to your original payment method within 5–10 business days after we receive and inspect the returned item.
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Shipping fees are non-refundable.
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If you received a promotional discount on your order, your refund will reflect the discounted price.
4. Damaged or Incorrect Items
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If your product arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
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We will provide a replacement or full refund at no additional cost to you.
5. Exchanges
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We currently do not offer direct product exchanges. If you wish to replace an item, please return it for a refund and place a new order.
6. Non-Returnable Items
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Gift cards, promotional items, and free gifts cannot be returned or refunded.